CX Bat Privacy Policy

1 Introduction

Welcome to the CX Bat Privacy Policy. CX Bat ("we", "us", "the Platform") is committed to protecting the personal information of every player who registers and plays on our platform. This policy explains in straightforward terms what data we collect, why we collect it, how it is used, and what choices you have.

This Privacy Policy applies to all users of the CX Bat website and mobile app, regardless of the device used to access the platform. By creating a CX Bat account, you acknowledge that you have read and understood this policy and consent to the data practices described here.

If you have questions about anything in this policy, the CX Bat support team is available 24 hours a day, 7 days a week. We would rather you ask than be left uncertain about how your data is handled.

2 Data We Collect

CX Bat collects only the data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. We do not collect data for the sake of it. Below is a breakdown of the categories of information we may hold about you.

We do not collect sensitive personal data such as religious beliefs, political opinions, or health information. We also do not collect payment card details — all transactions on CX Bat are processed through mobile banking services (bKash, Nagad, Rocket) and we never see your mobile banking PIN or password.

3 How We Use Your Data

Every piece of data CX Bat holds is used for a specific, legitimate purpose. We do not use your data in ways that would surprise you or that you have not consented to. The main purposes for which we use your personal information are:

• Account management: Creating, maintaining, and securing your CX Bat account.
• Payment processing: Verifying and completing your deposit and withdrawal requests.
• Identity verification: Confirming that you are who you say you are before releasing funds.
• Fraud prevention: Detecting and preventing unauthorised access, multi-accounting, and financial fraud.
• Customer support: Responding to your queries, complaints, and requests.
• Responsible gaming: Monitoring gaming patterns to identify players who may need support and to enforce self-exclusion requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the CX Bat experience.
• Marketing communications: Sending you promotional offers and updates — only if you have opted in to receive them.

4 Data Sharing

CX Bat does not sell, rent, or trade your personal data to any third party. Full stop. However, there are limited circumstances in which we may share your information with trusted parties, and we want to be transparent about those situations.

• Payment processors: We share the minimum necessary information with bKash, Nagad, and Rocket to process your transactions. These providers have their own privacy policies and are bound by their own data protection obligations.
• Identity verification services: If we use a third-party service to assist with KYC (Know Your Customer) verification, your ID documents may be shared with that service under strict confidentiality agreements.
• Legal obligations: CX Bat may be required to disclose certain information to regulatory authorities, law enforcement agencies, or courts if required by law. We will always seek to limit such disclosures to the minimum required.
• Fraud prevention agencies: In cases of suspected fraud or money laundering, we may share relevant data with fraud prevention organisations.

In all cases where data is shared with third parties, CX Bat ensures that appropriate data protection agreements are in place and that your information is handled with the same level of care we apply internally.

5 Cookies & Tracking

CX Bat uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies.
• Analytics cookies: Help us understand how players use the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Preference cookies: Remember your settings, such as your preferred language or display options, so you do not have to set them every time you visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the CX Bat platform. CX Bat does not use third-party advertising cookies or tracking pixels that report your activity to external ad networks.

6 Data Retention

CX Bat retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with legal and regulatory obligations. Specifically:

• Account registration data is retained for the lifetime of your account plus 5 years after closure, in line with standard financial record-keeping requirements.
• Transaction records are retained for a minimum of 5 years to comply with anti-money laundering regulations.
• Identity verification documents are retained for 5 years after your last transaction.
• Support communications are retained for 2 years after the conversation is closed.
• Gaming activity logs are retained for 2 years and then anonymised.

Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request account deletion before the end of a retention period, we will delete all data that we are not legally required to keep and clearly explain what we are retaining and why.

7 Data Security

Protecting your data is something CX Bat takes seriously. We have implemented a range of technical and organisational measures to keep your information safe from unauthorised access, loss, or misuse.

• All data transmitted between your device and CX Bat servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored as salted hashes — we never store your password in plain text and our staff cannot see it.
• Access to personal data within CX Bat is restricted to staff who genuinely need it to do their jobs, and all access is logged.
• Our servers are hosted in secure data centres with physical access controls, fire suppression, and redundant power systems.
• We conduct regular security reviews and vulnerability assessments of the CX Bat platform.

Despite these measures, no system is completely immune to security risks. If you suspect that your CX Bat account has been compromised, contact support immediately and change your password. We will investigate and take appropriate action as quickly as possible.

8 Your Rights

As a CX Bat player, you have meaningful rights over your personal data. These are not just words on a page — you can actually exercise these rights by contacting our support team at any time.